Frequently Asked Questions (FAQ)

Welcome to the Greeny Pots FAQ page! We’ve compiled answers to some of the most common questions to help you with your shopping experience.

General Questions

1. What is Greeny Pots? Greeny Pots is an online store dedicated to providing high-quality gardening items, including pots, plants, tools, and accessories to help you grow your green haven.

2. How do I place an order? You can place an order by browsing our products, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.

3. Do I need an account to shop? No, you can shop as a guest. However, creating an account allows you to track your orders and access special offers.

Shipping & Delivery

1. How are orders shipped? We primarily ship orders through Indian Post. In some cases, we may use other trusted delivery services to ensure timely delivery.

2. What are your delivery charges? Delivery charges, if applicable, will be calculated during checkout and displayed before payment.

3. How long will my order take to arrive? Orders are typically delivered within 5-10 business days after shipping. Delivery times may vary depending on your location.

4. Can I track my order? Yes! Once your order is shipped, we’ll provide you with tracking details via email.

Payments

1. What payment methods do you accept? We accept a variety of payment options, including:

• Credit/Debit Cards

• UPI

• Net Banking

2. Is my payment information secure? Absolutely! We use secure payment gateways to ensure that your information is safe and encrypted.

Orders & Returns

1. Can I cancel my order? Unfortunately, orders cannot be cancelled once they are placed. Please double-check your order details before confirming your purchase.

2. What if I receive a damaged product? If your product arrives damaged, please contact us within 48 hours of delivery at [your email address] with pictures of the damaged item. We’ll assist you promptly.

3. Do you accept returns? Returns are accepted only for defective or damaged items. Please refer to our Return Policy for more details.

Products

1. Are your products eco-friendly? Yes, we strive to offer sustainable and eco-friendly gardening products whenever possible.

2. Do you provide plant care guidance? Absolutely! Check out our blog section for plant care tips, or feel free to contact us with specific questions.

Contact Us

If you have any other questions, don’t hesitate to reach out! You can contact us at [your email address] or call us at [your phone number]. We’re here to help!